Incident Notice Template
This template standardizes incident communication for enterprise customers. It is provided to improve response consistency and speed during active incident handling.
Template
Subject: Security Incident Notice – [Incident ID]
Date/Time (UTC): [YYYY-MM-DD HH:MM UTC]
Incident Status: [Investigating | Identified | Contained | Resolved]
Severity: [High | Medium | Low]
Summary
- We identified a security incident affecting [service/system].
- The incident was detected on [timestamp].
- Current status: [status].
Scope
- Affected customer(s): [single customer / subset / all]
- Affected data categories: [account metadata / billing metadata / logs / none confirmed]
- Time window of potential exposure: [start-end]
What We Know
- [Fact 1]
- [Fact 2]
- [Fact 3]
What We Are Doing
- Containment actions: [actions]
- Investigation actions: [actions]
- Remediation actions: [actions]
Customer Actions (if any)
- [Action 1]
- [Action 2]
Next Update
- We will provide the next update by [timestamp].
Contact
- Incident Response: support@skillgate.io
- Legal/Compliance: support@skillgate.ioUse only for confirmed incidents. Avoid speculative statements, root-cause claims, or impact conclusions until validated by the incident response lead.